Please be sure to complete a poll and make comments at the end of this article . Consumers want to come back to online customer service, and with a couple of simple steps you can keep them there. Everyone will be happy – you, your customer care staff, the rest of the company including even the most devoted bean counter, and, most of all, your current and future customers. Going into 2010, a high percentage of organizations said they planned to improve or expand their customer service to ...